Terms of Service

Completed Services: No refunds are issued once a document is signed and sealed.

Error or Corrections: If there is an error on notary, correction will take place to remedy by re-notarization the error at no cost or if error prevents re-notarization client may receive 50% discount on same service or next service. If there is an error on behalf of client, then no refund is offered.

Travel/No-Show Fees: If the notary arrives and cannot perform the act due to client (e.g., expired ID, no signer, no witnesses (if applicable); refusal to sign, etc.., then travel fees or deposit are strictly non-refundable.

Cancellation Window: Same-day cancellations will incur cancellation fees equal to deposit if notary is enroute of appointment (mobile

appointment). For in-office & remote online notarization client must give 24 advanced notice to cancel or reschedule appointment without losing deposit.

Rescheduling: Client may reschedule appointment via previous appointment confirmation link. Client will receive confirmation after appointment updated in system.

Late Fee: if client is more than 15 minutes late, client will be charged extra $10 + total fee.

Client Self-Service: Clients can reschedule or cancel via their confirmation email/booking link.

Refunds: If client is due a refund, it will be issued within 14 business days.. Usually it will show “pending status” once refund is requested done by Prestige Notary Services within 2-7 business days. Then it is up to the bank institution to post the refund to the client's account.